Plain English first: We only collect what we need to do our job. We don't sell your data. We don't spam you. This policy explains exactly what we do with the information you share with us.
Who We Are
Photon Media ("we", "us", "our") is a digital marketing agency based in Bangalore, India. We operate the website photonmedia.in and provide services including SEO, Google Ads, Meta Ads, LinkedIn Ads, social media management and web design.
When you visit our website, fill out a contact form, or engage with our content, you are sharing information with us. This Privacy Policy explains how we handle that information.
What Information We Collect
We collect information in two ways — information you give us directly, and information collected automatically when you visit our site.
Information you provide:
- Your name, email address, phone number and company name when you fill out our contact form
- Your message content and the services you're interested in
- Any information you share with us over email, WhatsApp or social media
Information collected automatically:
- Your IP address and browser type
- Pages you visit on our site and how long you spend on them
- The website that referred you to us
- Device information (desktop, mobile, tablet)
- Approximate location data (country/city level only)
How We Use Your Information
We use the information we collect solely to run our business and serve you better. Specifically:
- To respond to your enquiries and provide the services you've requested
- To send you a proposal, strategy plan or project updates when you're a client
- To understand how our website is performing and improve it
- To run and optimise advertising campaigns (where you've consented to this)
- To comply with legal or regulatory requirements
We do not sell, rent or trade your personal information to any third party for their marketing purposes. Ever.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience.
Types of cookies we use:
- Essential cookies — required for the website to function (login sessions, form security)
- Analytics cookies — Google Analytics to understand traffic patterns and popular pages
- Advertising cookies — Google Ads and Meta Pixel to measure the performance of paid campaigns
You can control cookies through your browser settings at any time. Disabling cookies may affect some website functionality.
Third-Party Services
To operate our website and deliver our services, we use trusted third-party tools. These services may process some of your data according to their own privacy policies:
- Google Analytics — website traffic and behaviour analysis
- Google Ads — advertising performance tracking
- Meta Pixel (Facebook/Instagram) — ad campaign measurement
- Contact Form 7 / WordPress — website and form management
- WhatsApp Business — direct client communication
We only share the minimum information necessary with these services. We do not share your personal data with any other third parties without your explicit consent, except where required by law.
Your Rights
You have the following rights regarding your personal data. To exercise any of them, contact us at hello@photonmedia.in.
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct any inaccurate or incomplete information
- Deletion — request that we delete your personal data
- Opt-out — unsubscribe from any marketing communications at any time
- Portability — request your data in a commonly used, machine-readable format
- Objection — object to how we process your data in certain circumstances
We will respond to all requests within 30 days.
Data Security
We take reasonable precautions to protect your information. Our website uses HTTPS encryption. Access to personal data is restricted to team members who need it to do their job.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security.
How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Enquiry form data — kept for up to 2 years or until you request deletion
- Client project data — retained for the duration of the engagement plus 3 years
- Website analytics data — anonymised after 26 months (Google Analytics default)
When data is no longer needed, it is securely deleted or anonymised.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please reach out:
Photon Media — Privacy Enquiries
Email: hello@photonmedia.in
Website: photonmedia.in
Location: Bangalore, Karnataka, India